Digital products acquired from our website
Our products, which are bought via a card of access or items which are eligible for download (e.g., eBooks), are possible for a return. In order to receive a refund, the customer has to supply their unique order ID and give it to our customer care services. Refunds will only be provided if the product has been purchased within a 60 day period.
Product and its Delivery
In the case of email issues due to an email provider or a personal mail server, an email delivery may not be received. If you have any issues with receiving your product via email, please contact our customer service. You must submit your claim of non-delivery within 60 days of your purchase, which would be thirty days from the date in which you placed your order. If you do not do this, your product will be deemed as delivered and downloaded correctly.
Technical issues – download errors, opening errors
The possibility may arrive in which you might have technical issues in regards to downloading an item, or opening up a file from our company (e.g., a PDF file). It is highly recommended that you use the Adobe Acrobat Reader DC in order to correctly open our products. If you have an issue with opening a product, you must submit your issue within thirty days. Failure to contact us during this thirty day period will create an agreement by you that we may assume your non-contact about any issue to be a result of a correct and successful download regarding our product you have purchased, with no pursuance of a refund because of an issue with your download.